About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

Automation Centre team’s primary objective is to drive efficiencies across various Divisions including Commercial, Banking Services, Institutional Operations, Customer Service Operations – AU and NZ and Support Functions at the Bengaluru Group Capability Centre (GCC) and collaborate with other functions in-countries on larger transformational initiatives of the bank. The team is focused on delivering value through application of AI, RPA, Process Modelling, Process mining, Data Analytics and so on.

The Automation Centre is at the forefront of transforming operational efficiency and customer experience through automation. This role is critical in bridging the gap between business process discovery and automation delivery. It ensures that opportunities are not only identified but also translated into scalable, value-driven solutions. The role is designed to lead discovery squads, own the automation product roadmap, and drive delivery outcomes that align with enterprise priorities

Automation Centre:

This role reports to Portfolio lead - Process Discovery and is required to work closely with Business units across Enterprise to drive efficiency and value. While working on special initiatives this role would need to interact with teams across geographies. This role requires the staff to have exposure on Agile/Project Management practices including stakeholder engagement, change management, reporting and governance.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Location: Bengaluru

Role Type: Permanent

What will your day look like?

As a Lead, you will:

• Start with a stand-up with discovery and delivery squads, reviewing progress on L1–L3 assessments and backlog grooming.
• Join a scoping session with architects and SMEs to validate feasibility and align on solution direction.
• Review JIRA boards and tollgate readiness for in-flight initiatives, ensuring all artifacts and approvals are in place.
• Participate in a governance forum or steering committee, presenting benefit realization metrics and delivery updates.
• End the day with a sync with the Automation Centre LT, aligning on portfolio priorities, funding gaps, and Gen AI integration.
• You'll also foster the value of data mining capabilities and build a community of practice, rapidly iterate data pipelines with considerations for security and data governance and conduct monthly audits to manage data loss risks effectively.

Process Discovery Leadership

• Lead and manage end-to-end process discovery initiatives by collaborating with Operations and various stakeholders.
• Facilitate value stream mapping workshops, interviews, and data analysis to uncover process inefficiencies and improvement opportunities.
• Collaborate with Technology Architecture and Delivery cadence for DVF assessment (Desirability, Viability and Feasibility)
• Participate in various Business forums to present discovery outcomes, cost-benefits, funding and delivery plans for prioritization into delivery.

Product Ownership & Delivery Oversight

• Define and prioritize product backlogs in alignment with business goals.
• Work closely with delivery squads (engineering, design, QA) to ensure timely and high-quality delivery.
• Translate business requirements into user stories and acceptance criteria.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Strong background in intelligent business process management, including discovery, process mining, modelling, analytics, and continuous improvement incl Black belt certification in Lean Six Sigma
• Skilled in value stream mapping workshops to uncover automation opportunities and drive operational efficiency.
• Comfortable presenting in governance forums or steering committees, with a focus on benefit realization metrics and delivery progress.
• Proven experience in AI and Automation delivery including Workflow and Automation, and GenAI.

‘Good to have’ knowledge, skills and experiences

• Experience with process mining tools (e.g., Apromore, Celonis, UiPath Process Mining).
• Exposure to Process Re-engineering, Advanced Robotics, GenAI use cases.
• Strong Change and Risk management capabilities, with experience in driving adoption across business units.
• Ability to work across global teams, navigating cultural and organizational complexity.

Qualifications 

• 10+ year experience in automation delivery (workflow, RPA/RDA, document digitisation, ML, AI) and/or intelligent business process management (discovery, mining, modelling, analytics and improvement, qualification in Lean/Six Sigma)
• Bachelor’s degree in Engineering, Business, or related field.
• Certified Scrum Product Owner (CSPO/PSPO) or equivalent preferred.
• Additional certifications in Lean Six Sigma, RPA, or Process Mining are advantageous.

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets. With more than 7,500 people, our Bengaluru team is the bank's largest technology, data and operations centre outside Australia. In operation for over 33 years, the centre is critical in delivering the bank's strategy and making an impact for our millions of customers around the world. Our Bengaluru team not only drives the transformation initiatives of the bank, it also drives a culture that makes ANZ a great place to be. We're proud that people feel they can be themselves at ANZ and 90 percent of our people feel they belong. 

We know our people need different things to be great in their role, so we offer a range of flexible working options, including hybrid work (where the role allows it). Our people also enjoy a range of benefits including access to health and wellbeing services.

We want to continue building a diverse workplace and welcome applications from everyone. Please talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirements, let us know how we can provide you with additional support.

To find out more about working at ANZ visit https://www.anz.com/careers/. You can apply for this role by visiting ANZ Careers and searching for reference number 99028.

Job Posting End Date

20/06/2025 , 11.59pm, (Melbourne Australia)