About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with great opportunities to build their technical expertise and their careers.

About the Role

As  Business Analyst Manager  Digital Service Desk, you will lead the implementation Case Management and orchestration platform for Institutional that will support Institutional’s customer proposition on single window for global customer contacts and case management for account, channel and entitlement fulfillment.

Reporting to Business Analyst Lead, this role will design, implement, and embed operational process and operational control uplift, with a focus on sustainable solutions that provide drive simplification and automation and improve end to end customer and banker experiences.

This role will also work closely with a wide range of stakeholders in the Division (business, operations, technology, projects) and Group (finance, risk, data governance, technology) to ensure a well-managed delivery.

Role Type: Permanent 
Role Location: Manyata Tech Park, Bangalore

What will your day look like?

As a Business Analyst Manager, you are accountable for:

• Collaborating with Institutional business teams, operational teams, and financial crime units to define business requirements, assess impacts, and design solutions.
• Planning and facilitating workshops with multiple stakeholders and initiative groups to drive accurate requirement outcomes for a broad strategic agenda.
• Documenting requirements and designs at a level of detail and clarity that enables technology teams to develop and test effectively.
• Mapping processes and activities across the Institutional division to identify inefficiencies and improvement opportunities.
• Identifying issues or weaknesses in existing processes and recommending solutions.
• Developing requirements for technology releases, creating test scripts, and supporting testing phases in collaboration with business teams.
• Driving continuous improvement across client servicing processes and within the BA team to adopt best practices.
• Collaborating within the BA team to balance workload and align priorities for implementing agreed solutions and business change recommendations.
• Preparing training documentation and reviewing customer-facing artefacts to ensure accuracy and usability.

What will you bring?

To grow and be successful in this role, you will ideally bring:

• 8+ years of experience, including leading BA teams and delivering multi-country orchestration/case management platforms.
• Consulting background or prior BA experience in Financial Services.
• Proven success in large-scale projects, multi-country rollouts, and customer experience initiatives.
• Expertise in project & program life cycles, with ability to work in both Agile and Waterfall environments.
• Strong skills in stakeholder management, process mapping, and requirements documentation.
• Experience in controls-focused, process-driven environments and embedding business change.
• Ability to manage priorities, resolve conflicts, and deliver results under pressure.
• Analytical mindset with experience compiling and interpreting data.

So why join us?

ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets. With more than 7,500 people, our Bengaluru team is the bank's largest technology, data and operations centre outside Australia. In operation for over 33 years, the centre is critical in delivering the bank's strategy and making an impact for our millions of customers around the world. Our Bengaluru team not only drives the transformation initiatives of the bank, it also drives a culture that makes ANZ a great place to be. We're proud that people feel they can be themselves at ANZ and 90 percent of our people feel they belong. 

We know our people need different things to be great in their role, so we offer a range of flexible working options, including hybrid work (where the role allows it). Our people also enjoy a range of benefits including access to health and wellbeing services.

We want to continue building a diverse workplace and welcome applications from everyone. Please talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirements, let us know how we can provide you with additional support.

To find out more about working at ANZ visit https://www.anz.com/careers/. You can apply for this role by visiting ANZ Careers and searching for reference number 108259.108259

Job Posting End Date

25/12/2025 , 11.59pm, (Melbourne Australia)