About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

The primary role of an Banking Operation Specialist is to performmanage and respond to notices sent by Australian Government bodies to ANZ, ensuring that all required information or payments are provided accurately and within the stipulated timelines, in accordance with relevant legislation. Any deviation or delay in responding to these notices could lead to regulatory implications, including ASIC complaints.

This role requires specialists with a sound understanding of Australian legislations, strong decision-making capabilities, and process-oriented thinking. It is a multi-dimensional position involving coordination and collaboration with various internal teams to execute end-to-end tasks efficiently and compliantly.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: Permanent
Role Location: Bengaluru
Work Hours: 8.5 hrs & Early morning shift (4:00 am)

Note: We have multiple openings for this role. 

What will your day look like?

As an Investigations Officer, you will:

• Liaise with stakeholders in a professional manner, assisting with all enquiries to finalise and/or escalate within a timely manner.  
• Ensure customers are aware of their obligations and requirements to enable closure of cases.
• Provide appropriate verbal information to stakeholders. 
• Support process improvements, process changes and promote change culture.
• Seek opportunities to work with others to achieve team goals and actively share knowledge with team members and stakeholders.
• Contribute to overall team quality levels through quality checks

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Experience in banking products & service
• Experience in building relationships across ANZ to realise the Portfolio / Domain operational strategy
• Influencing skills across a diverse range of Stakeholders
• Working knowledge of Bank products, risk, performance and operational management
• Adaptable and flexible to deal with uncertainty and ambiguity
• Ability to synthesis information from multiple sources to produce meaningful reporting, insights and action plans
• Ability to effectively communicate ideas in a consumable format with supporting action plans

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets. With more than 7,500 people, our Bengaluru team is the bank's largest technology, data and operations centre outside Australia. In operation for over 33 years, the centre is critical in delivering the bank's strategy and making an impact for our millions of customers around the world. Our Bengaluru team not only drives the transformation initiatives of the bank, it also drives a culture that makes ANZ a great place to be. We're proud that people feel they can be themselves at ANZ and 90 percent of our people feel they belong. 

We know our people need different things to be great in their role, so we offer a range of flexible working options, including hybrid work (where the role allows it). Our people also enjoy a range of benefits including access to health and wellbeing services.

We want to continue building a diverse workplace and welcome applications from everyone. Please talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirements, let us know how we can provide you with additional support.

To find out more about working at ANZ visit https://www.anz.com/careers/. You can apply for this role by visiting ANZ Careers and searching for reference number 105261.

Job Posting End Date

07/11/2025 , 11.59pm, (IST)