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Req ID:  30535
Department:  Digital Sales Exp (IND) (87002081)
Division:  Group Technology (T77000)
Job Family:  Banking / Core (default)
Location:  Bangalore

About team

Digital Sales Experience Tribe

Within ANZ, we are the Digital Sales Experience and Personalization tribe and our focus is to build momentum in Australia Retail division of ANZ through increased brand consideration and improved digital sales, as well as delivering on the transformation agenda through data-driven automation, customer insights and capability excellence.

Everything we do is built on the premise of improving our customers’ Financial Well Being.

Being a customer focused bank, we want to ensure our customers can easily find, learn about, buy, and activate our products & services digitally.

Working within the Digital Sales Experience tribe, you will be joining a team who are passionate about attracting & activating customers through Digital Channels, as well as defining and developing sales & engagement strategies across all channels.

About the role

Business System Analyst deeply understands the business environment and consistently works in refining the business and system requirements to increase the quality and efficiency of the customer outcome being delivered by the squad. Typically, as a person with always an eye for detail, Analyst starts working on ‘single line problem statements’, finds way through amid ambiguity to clearly discover the clear business system requirements and works with squad members to build/enhance technology solutions.

A system analyst also partners with Product Owner to validate requirements and their priority as well as alignment to the value being delivered. The role includes heavy involvement with Engineers, Testers, Release Leads and other members within or outside the squad to uncover dependencies and validate boundaries while drafting complete and well elaborated User Stories. Last but not the least, analyst owns the built solutions and actively participates in ongoing support for the platform as required e.g. diagnoses problems and proposes fixes for the production incident management.

About you?

  • A team player – You know we only win if we all win. You recognize and value the different perspectives and skills your colleagues bring. It is not about being a hero but jumping in and contributing to the successful delivery of the team’s mission

  • The customer’s biggest fan – You demonstrate a thirst for better understanding the customer and define the problem and develop solutions through their eyes

  • Comfortable being uncomfortable – You are comfortable with uncertainty and have the ability to effectively manage yourself through ambiguity and change

  • Continuous improvement junkie – You constructively challenge the status quo, look for better ways to do things and passionately advocate continuous improvement

  • Committed to your own and other’s growth – You strive to stretch and grow yourself and others by identifying your own development areas, seeking feedback and providing feedback to others to help them learn and grow everyday

  • A problem solver – You are energized by tackling complex problems and use critical thinking, your network, skills, knowledge, and available data to drive better outcomes for our customers and the bank

  • Risk savvy – You build sustainable solutions that protect customers, stakeholders and the community

What will you bring?

  • Experience working as business system analyst in at least one of the following:

      • Adobe product suite (AEM) / content management tools

      • Customer origination platforms / online application systems

      • API based digital solutions

  • Proven experience working as business/system analyst and translating business requirements into digital solutions by understanding needs, feasibility, and impact.

  • Strong elicitation / requirements gathering, estimation, facilitation, and impact assessment skills – with equal focus on business process and technology impacts

  • Ability to carry out journey mapping and process mapping for existing and new features in the solutions owned by the squad

  • Ability to define user-stories and acceptance criteria to meet business outcomes and customer demands; behaviour driven development

  • Stakeholder management skills and experience in conducting requirement’s workshop/JAD sessions

  • Ability to ensure traceability from requirements back to the strategic alignment

  • Comprehensive understanding of a range of problem-solving techniques

What will you bring? - Cont..

  • Ability to manage own work and contribute to team planning and estimating (i.e. analysis outcomes, incidents, problems, and work request)

  • Strong experience in understanding technology system modelling, system design, application performance needs and technology infrastructure.

  • Ability to understand and assist in solution assessment, visual modelling, and user interface design

  • Proven ability to understand our technology stack, analyse technical issues, production logs, review scripts and implemented business logics

  • Ability to analyse interface designs and API interactions, data mapping, data modelling, request – response and different error conditions

  • A thorough understanding and working experiences in scaled agile environment

  • Experience in aligning new features with enterprise agile release train and ability to support changes to production

  • Strong communication and presentation skills

So, why join us?

There’s something special about being part of ANZ.  From the moment you join us, you’re part of a team working towards a common goal: improving the financial wellbeing and sustainability of our millions of customers. And that’s big.

But it’s not just our customers who will feel your impact. You’ll feel it too. Because at ANZ, you’ll have the resources and community you need to take the next big step in your career, towards even bigger things in the future.


We offer a range of benefits tailored to the countries in which we operate to provide all our people:

  • Health and wellbeing programs
  • Discounts on selected products and services (from ANZ and beyond)
  • Flexible working arrangements, lifestyle leave and career breaks


You’ll also enjoy working in a diverse and inclusive workplace where the different backgrounds, perspectives and life experiences of our people are celebrated. We encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.

Job Posting End Date

10/02/2023image, 11.59pm, (Melbourne Australia)

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