Ko Mātou – About Us

Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

Mō te tūranga - About the role

This is an exciting opportunity to join a newly established team that is redefining how we connect with our customers. You’ll play a pivotal role in delivering insight-driven propositions for key segments, creating offerings that truly resonate and add value. In this role, you will take ownership of a defined customer segment, leading the development of a segment strategy and a compelling customer proposition that drives market share, delivers strong commercial outcomes, deepens engagement, and supports customers throughout their lifecycle.

You’ll partner closely across the Customer Proposition and Personal Leadership Teams to ensure every proposition is distinctive, compelling, and grounded in customer insights. Your work will influence how ANZ shapes experiences, builds loyalty, and creates meaningful connections with customers.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Location: Tāmaki Makaurau or Te Whanganui-a-Tara (Auckland or Wellington)

Role Type: Permanent, Fulltime

Ka aha tō rā e kite ai? - What will your day look like?

The Segment Proposition Manager role is a dynamic and impactful role with a broad range of responsibilities. Some of your day-to-day activities may include the below:

• Define and evolve segment strategies and customer propositions that align with commercial goals and deliver real value to customers.
• Create compelling propositions for your segment, from concept to delivery, ensuring clear KPIs and measurable impact.
• Collaborate across multiple teams to prioritise initiatives and achieve segment-led outcomes that make a difference.
• Partner with Personal teams to shape product offerings informed by deep segment insights and analytics.
• Work with Customer Lifecycle Management to embed propositions into programs that drive engagement, progression, and retention.
• Take propositions to market with Brand & Marketing, ensuring they resonate with customers and deliver strong commercial results.
• Champion collaboration and innovation across business units while managing risks and optimising processes for success.

This position offers flexibility and creativity—you’ll be encouraged to bring your unique perspective and flair to make the role your own.

Ōu Pūkenga? - What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Proven ability to define and lead segment strategies and customer propositions that balance commercial goals with customer needs.
• Experience delivering integrated strategies across customer, product, marketing, pricing, and technology domains, with strong commercial acumen.
• Skilled at leveraging data, analytics, and insights to inform decisions, solve problems, and drive performance.
• Ability to build strong relationships and influence outcomes in complex, matrix environments, while coaching and developing talent.
• Track record of leading teams to design and deliver innovative propositions that drive revenue growth and improve margins.
• Expertise in managing the full proposition lifecycle—ideation, design, testing, launch, and compliance—while optimising processes and mitigating risk.
• Deep knowledge of retail banking products and customer segments, with experience in business case development and managing third-party partnerships.

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

He aha te take e uru ai koe ki a mātou? - So, why join us?

From the moment you join ANZ, you'll be part of a work whānau striving towards a common purpose: shaping a world where communities thrive.  

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and community you need to take the next big step in your career.  

We're a diverse community at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to wellbeing services and discounts on selected products and services from ANZ and more.    

At ANZ you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of Aotearoa New Zealand's communities and this is one of the reasons that has inspired us to develop a multi-year Te Ao Māori Strategy called Tākiri-Ā-Rangi. This includes increasing representation of Māori and Pasifika people at ANZ. Join us and get involved in one of our affinity networks which help us to better understand and meet the needs and interests of our increasingly diverse workforce.

Kua wātea te katoa ki te tono. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with an access requirement or disability, let us know how we can provide you with additional support.  

To find out more about working at ANZ visit https://www.anz.co.nz/careers/.You can apply for this role by visiting ANZ Careers and searching for reference number 108347.

Te Rā Ōtinga - Job Posting End Date

28/01/2026 , 11.59pm, (Melbourne Australia)