Ko Mātou – About Us

Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, we’re shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

Mō te tūranga - About the role

As a Root Cause Analysis (RCA) Manager in NZ Technology, you’ll play a key role in helping to Connect, Protect and Innovate for our customers, people and community. This role is responsible for leading Root Cause Analysis (RCA) Investigations across Technology NZ, driving effective remediation that focusses on hard controls and completion of actions, as well as embedding divisional learning across Technology NZ.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: Permanent
Role Location: Wellington
Work Hours: Full-Time, 37.5 Hours

What will your day look like?

The Root Cause Analysis Manager's role is to systematically investigate the root cause of failures within Technology New Zealand, not just the symptoms, and implement actions that provide long-term improvements and permanent fixes. You will identify failures, run RCA sessions, develop RCA Summary reports and provide analysis/insights on divisional themes and learning. This role works closely with engineers, technology managers, risk managers and senior Technology leadership. 

As a Root Cause Analysis Manager, you are accountable for:

• Leading Root Cause Analysis (RCA) Investigations across Technology NZ for incidents, risk events, control ineffectiveness, delivery failure and anywhere else in Technology that RCA is required. You will ensure root causes and material contributing causes are identified, and remediation actions are defined
• Driving effective remediation, by ensuring actions focus on hard controls, are appropriately prioritised and tracked through to completion
• Embedding divisional learning by looking at a holistic view of siloed Technology NZ failures, identifying commonalities and 
• Improving RCA and problem management capability across Technology NZ
• Strengthening governance by providing oversight, quality assurance, and challenge on RCA use and quality, remediation effectiveness and alignment with Non-Financial Risk (NFR) expectations

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Deep Understanding of Root Cause Analysis (RCA) methodologies
• Knowledge of modern technology estates (applications, infrastructure, cloud, delivery etc) at a sufficient level to distinguish causes and challenge answers
• Hands-on experience running RCA or assurance work for significant events
• Strong stakeholder collaborating and influencing skillset
• High communication skill levels, including an ability to clearly articulate/present complex technical issues to senior stakeholders and governance forums
• Inherent curiosity about improvements and industry trends in tooling, frameworks, automation and processes
• Experience embedding organisational learning
• Background in trend analysis and proactive problem identification
• Knowledge of Non-Financial Risk (NFR) frameworks and Technology controls
• Knowledge of Information Technology Security 
• Passionate about the “Why”, and ANZ Customer satisfaction
• Competent in the usage of ServiceNow, Confluence, Jira, CoPilot and the MS Office 365 Suite
• Banking Industry exposure

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

He aha te take e uru ai koe ki a mātou? - So, why join us?

From the moment you join ANZ, you'll be part of a work whānau striving towards a common purpose: shaping a world where communities thrive.  

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and community you need to take the next big step in your career.  

We're a diverse community at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to wellbeing services and discounts on selected products and services from ANZ and more.    

At ANZ you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of Aotearoa New Zealand's communities and this is one of the reasons that has inspired us to develop a multi-year Te Ao Māori Strategy called Tākiri-Ā-Rangi. This includes increasing representation of Māori and Pasifika people at ANZ. Join us and get involved in one of our affinity networks which help us to better understand and meet the needs and interests of our increasingly diverse workforce.

Kua wātea te katoa ki te tono. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with an access requirement or disability, let us know how we can provide you with additional support.  

To find out more about working at ANZ visit https://www.anz.co.nz/careers/.You can apply for this role by visiting ANZ Careers and searching for reference number 115637.

Te Rā Ōtinga - Job Posting End Date

27/05/2026 , 11.59pm, (Melbourne Australia)