Ko Mātou – About Us

Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, we’re shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

Mō te tūranga - About the role

In a dynamic environment like ANZ, managing contractual commitments is becoming more complex. We are facing increased demands to deliver services and goods more efficiently, while maintaining a number of ANZ compliance requirements e.g. regulatory/ legal obligation/ ANZ policies and standards.

The Operational Contract Manager ensures that Vendors and ANZ meet their performance obligations and helps ANZ minimise commercial and operational risk.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: 8-Month Fixed Term Contract
Role Location: Auckland or Wellington
Work Hours: Full-Time, 37.5 Hours

Ka aha tō rā e kite ai? - What will your day look like?

This role is accountable for:

• Monitoring Vendor Performance obligations by monitoring and tracking vendor performance.
• Lead Monthly meetings in order to track how well the Vendor has been carrying out their performance obligations 
• Confirm (from the ANZ operational team) that deliverables or services have been met before payment is made.
• Understand the Contract pricing schedules and associated Contract terms;
• Ensure that discounts and credits are received and where applicable ensure that service credits for poor performance are captured;
• Ensure the Supplier is paid as per Contract and;
• Measure and track contracted commercials for material contracts
• Ensure all benefits (both subjective and delivered value) are tracked, and appropriately communicated.
• Ensure Governance forums and Account connect meetings are run in line with agreed schedule and achieve desired strategic results.
• Maintain records of all contract governance meetings and agreed action points, as well as retaining all supporting reports used to validate contract compliance.
• Ensure compliance with all relevant regulations such as CPS230
• Promote continuous improvement in the Operational Contract Management practices for NZ and Group Technology Domain
• Lead the continuous enhancement of the OCM skills across the Technology NZ Domain

Ōu Pūkenga? - What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Communicate in a straightforward, honest and engaging manner, choosing appropriate styles to maximise understanding and influencing impact
• Strong knowledge and technology concepts and usage in a modern business environment (including Cloud based technologies).
• Establish relationships with a range of stakeholders to support delivery of business outcomes.
• Strong communication and interpersonal skills
• Excellent stakeholder engagement skills
• Strong leadership skills 
• Business management skills 
• The ability to use your initiative 
• Experience managing Cloud contracts (including AWS, GCP, and SaaS arrangements)
• Experience managing complex licensing contracts (IBM, Microsoft, Oracle)

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

He aha te take e uru ai koe ki a mātou? - So, why join us?

From the moment you join ANZ, you'll be part of a work whānau striving towards a common purpose: shaping a world where communities thrive.  

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and community you need to take the next big step in your career.  

We're a diverse community at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to wellbeing services and discounts on selected products and services from ANZ and more.    

At ANZ you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of Aotearoa New Zealand's communities and this is one of the reasons that has inspired us to develop a multi-year Te Ao Māori Strategy called Tākiri-Ā-Rangi. This includes increasing representation of Māori and Pasifika people at ANZ. Join us and get involved in one of our affinity networks which help us to better understand and meet the needs and interests of our increasingly diverse workforce.

Kua wātea te katoa ki te tono. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with an access requirement or disability, let us know how we can provide you with additional support.  

To find out more about working at ANZ visit https://www.anz.co.nz/careers/.You can apply for this role by visiting ANZ Careers and searching for reference number 115705.

Te Rā Ōtinga - Job Posting End Date

25/05/2026 , 11.59pm, (Melbourne Australia)