Ko Mātou – About Us

Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

Mō te tūranga - About the role

As Manager, Operational Risk & Resilience, you’ll support effective first line management of operational, resilience and emerging risks across ANZ. Working within the Operational & Resilience Risk Centre of Expertise, you’ll partner with business teams to support risk assessments, embed sustainable controls, and contribute to regulatory and policy change across end‑to‑end value chains.

You’ll help provide practical risk insight, support adherence to risk frameworks, and assist in identifying control gaps where improvements are required. The role also provides exposure to model risk, supporting safe and effective use of models, automation and AI in business decision‑making. Acting as a trusted first line risk partner, you’ll contribute to high‑quality risk management and assurance outcomes while building your risk capability and career.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Location: Auckland or Wellington

Role Type: Permanent, Fulltime

Ka aha tō rā e kite ai? - What will your day look like?

The Manager, Operational Risk & Resilience positions are a dynamic and impactful role with a broad range of responsibilities. Some of your day-to-day activities may include the below:

• Supporting operational and resilience risk assessments across business processes, systems, data and end‑to‑end value chains
• Assisting business teams to design, uplift and embed practical operational and resilience risk controls
• Supporting registers and due diligence activities for material service providers
• Contributing to model risk activities, including supporting advice on model design, validation and safe use of models (such as algorithms, automation and AI)
• Helping build awareness of risks associated with models that may not operate as intended
• Supporting controls testing teams with validation activities related to models and controls
• Coordinating and supporting regulatory and policy change activities, including impact assessments and implementation support
• Reviewing control design and effectiveness, identifying gaps and supporting remediation actions
• Preparing risk analysis, insights and materials for governance forums and assurance activities
• Supporting consolidation of risk themes, insights and emerging issues
• Partnering with business stakeholders as a trusted first line risk contact, reinforcing ownership and accountability
• Contributing to capability uplift and continuous improvement across the Operational & Resilience Risk COE

Ōu Pūkenga? - What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Foundational knowledge of operational and resilience risk management frameworks and regulatory expectations
• Experience supporting risk assessments, control reviews, issue management or assurance activities
• An interest or developing capability in model risk, including understanding risks associated with automation, AI or model‑driven decision making
• Strong analytical skills, with curiosity to identify risk themes, insights and improvement opportunities
• The ability to interpret risk and regulatory requirements and help translate them into practical business outcomes
• Developing stakeholder engagement skills, with confidence working as a first line risk partner
• Clear written and verbal communication skills, including contributing to risk papers and governance materials
• Sound judgement and a pragmatic, risk‑based mindset
• A willingness to learn, seek feedback and continuously build capability in operational, resilience and model risk

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you

He aha te take e uru ai koe ki a mātou? - So, why join us?

From the moment you join ANZ, you'll be part of a work whānau striving towards a common purpose: shaping a world where communities thrive.  

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and community you need to take the next big step in your career.  

We're a diverse community at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to wellbeing services and discounts on selected products and services from ANZ and more.    

At ANZ you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of Aotearoa New Zealand's communities and this is one of the reasons that has inspired us to develop a multi-year Te Ao Māori Strategy called Tākiri-Ā-Rangi. This includes increasing representation of Māori and Pasifika people at ANZ. Join us and get involved in one of our affinity networks which help us to better understand and meet the needs and interests of our increasingly diverse workforce.

Kua wātea te katoa ki te tono. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with an access requirement or disability, let us know how we can provide you with additional support.  

To find out more about working at ANZ visit https://www.anz.co.nz/careers/.You can apply for this role by visiting ANZ Careers and searching for reference number 114852.

Te Rā Ōtinga - Job Posting End Date

01/06/2026 , 11.59pm, (Melbourne Australia)