Ko Mātou – About Us

Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

Mō te tūranga - About the role

As a Retail Lending Specialist within the ANZ Adviser Assessment team, you play a key role in a Centre of Excellence for home lending. Our team leads the market in mortgage volume and is consistently recognised for outstanding service across the industry. One of the standout aspects of working at ANZ is the diverse range of unique and engaging roles that offer continuous opportunities for growth and development.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Location: Tāmaki Makaurau – Auckland (Sylvia Park site)

Role Type: Permanent, Fulltime

Start Date: Monday 6th October, 2025

Date and Hours of Work: Monday to Friday, 8:30am to 5:00pm.

Note - there are multiple opportunities available.

Ka aha tō rā e kite ai? - What will your day look like?

As a Retail Lending Specialist, you will have the opportunity to support customers achieve their home ownership dreams. The key responsibilities of the role include:

• Assessment of home lending applications received from Mortgage Advisers, for customers with PAYE income.
• Provide an exceptional relationship-based service experience for customers and Mortgage Advisers, supporting ANZ’s goals of being #1 in Growth and #1 in Service.
• Deliver competitive product and pricing strategy that helps retain existing customers and attracts new business to ANZ.
• Meet home loan settlement goals through strong relationship building, sound judgemental risk assessment of applications and a strong focus on providing market leading financial solutions to our customers.
• Manage your own workflow and assist your team as required to meet or exceed individual and team goals, through collaboration and proactively managing conflicting priorities.
• Have a growth mind set and an always learning outlook towards your role, continuously seeking out opportunities to deliver process improvement, operational efficiencies and great customer outcomes.

Ōu Pūkenga? - What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Proven experience in home lending, with a solid understanding of New Zealand’s credit controls and lending environment
• Strong credit judgement and decision-making capabilities
• The ability to logically analyse financial information in customer applications, with keen attention to detail and confidence under pressure
• A customer-centric mindset, leveraging risk appetite to balance service excellence with business growth
• Effective relationship management skills, with the ability to collaborate across a diverse range of internal stakeholders at ANZ and external partners in the Mortgage Adviser industry—always championing positive change
• A proactive and adaptable approach to working both independently and within a team
• Excellent time management and the ability to perform confidently in a fast-paced environment

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

He aha te take e uru ai koe ki a mātou? - So, why join us?

From the moment you join ANZ, you'll be part of a work whānau striving towards a common purpose: shaping a world where communities thrive.  

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and community you need to take the next big step in your career.  

We're a diverse community at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to wellbeing services and discounts on selected products and services from ANZ and more.    

At ANZ you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of Aotearoa New Zealand's communities and this is one of the reasons that has inspired us to develop a multi-year Te Ao Māori Strategy called Tākiri-Ā-Rangi. This includes increasing representation of Māori and Pasifika people at ANZ. Join us and get involved in one of our affinity networks which help us to better understand and meet the needs and interests of our increasingly diverse workforce.

Kua wātea te katoa ki te tono. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with an access requirement or disability, let us know how we can provide you with additional support.  

To find out more about working at ANZ visit https://www.anz.co.nz/careers/.You can apply for this role by visiting ANZ Careers and searching for reference number 101600.

Te Rā Ōtinga - Job Posting End Date

28/08/2025 , 11.59pm, (Melbourne Australia)