Ko Mātou – About Us

Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, we’re shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

Mō te tūranga - About the role

As a Funds Consultant within the Customer Engagement – Funds Management team, you will play a key role in safeguarding and growing customer value across KiwiSaver and investment products by leading targeted retention and engagement strategies. You will help reduce attrition, improve long-term customer outcomes, and strengthen customer confidence through timely, proactive outreach and high-quality customer interactions.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: 3 Permanent Roles Available

Location: Auckland

Work Hours: 37.5 hours per week 

Start Time: Between 9:00 AM and 11:00 AM 

Ka aha tō rā e kite ai? - What will your day look like?

Ōu Pūkenga? - What will you bring?

To grow and be successful in this role, you will ideally bring:

• Working towards or willingness to complete the NZ Certificate in Financial Services – Investment Strand
• Strong communication and influencing skills, with the ability to build trust and engage customers effectively
• Experience delivering customer-focused conversations and explaining financial concepts clearly
• Background in retention, outbound engagement, or customer-facing roles (preferably in financial services)
• Ability to provide financial guidance with confidence within defined frameworks while meeting regulatory requirements
• Strong listening and analytical skills to understand customer needs and recommend suitable solutions
• Resilience and adaptability to succeed in a high paced growth focused environment

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

He aha te take e uru ai koe ki a mātou? - So, why join us?

From the moment you join ANZ, you'll be part of a work whānau striving towards a common purpose: shaping a world where communities thrive.  

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and community you need to take the next big step in your career.  

We're a diverse community at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to wellbeing services and discounts on selected products and services from ANZ and more.    

At ANZ you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of Aotearoa New Zealand's communities and this is one of the reasons that has inspired us to develop a multi-year Te Ao Māori Strategy called Tākiri-Ā-Rangi. This includes increasing representation of Māori and Pasifika people at ANZ. Join us and get involved in one of our affinity networks which help us to better understand and meet the needs and interests of our increasingly diverse workforce.

Kua wātea te katoa ki te tono. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with an access requirement or disability, let us know how we can provide you with additional support.  

To find out more about working at ANZ visit https://www.anz.co.nz/careers/.You can apply for this role by visiting ANZ Careers and searching for reference number 117226.

Te Rā Ōtinga - Job Posting End Date

10/07/2026, 11.59pm, (NZ)