Commercial Relationship Manager - Risk

Req ID: 111320

Department: Risk New Zealand Lending Services

Division: Risk

Location: Auckland

Ko Mātou – About Us

Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Lending Services team works closely with commercial customers through periods of financial difficulty, providing our people with great opportunities to build their technical expertise and their careers.

Mō te tūranga - About the role

As a Commercial Relationship Manager within the Risk team, your role is critical in delivering positive outcomes for our commercial customers. You will be responsible for developing effective retention and exit strategies that create and preserve value for both our customers and ANZ, while ensuring that customer outcomes are achieved in a timely and respectful manner. The role also requires fostering strong working relationships with frontline colleagues, credit risk teams, and external intermediaries to enhance the reputation of Lending Services. In addition, you will work collaboratively with the broader team to meet regulatory reporting obligations and internal policy requirements.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Location: Auckland

Role Type: Permanent, Full-time

Ka aha tō rā e kite ai? - What will your day look like?

You’ll be responsible for developing collaborative working relationships with customers who have an elevated risk profile. Your goal will be to support customers while working closely with frontline teams and promoting Lending Services as a valued business partner.

Your key responsibilities will include:

Providing accurate and timely support to commercial businesses in distress
Offering creative solutions to customers and proactively managing milestones toward resolution
Building strong relationships with frontline commercial bankers and providing guidance on higher‑risk customers
Contributing to process improvement initiatives and developing case studies for frontline teams, with opportunities to understand where lending goes wrong and apply learnings

Ōu Pūkenga? - What will you bring?

To grow and be successful in this role, you will ideally bring the following:

Strong relationship management and negotiation skills when working with commercial customers
The ability to build rapport, handle difficult conversations with empathy, and remain calm and assured in stressful situations
Strong business acumen to understand customer strategies and provide creative solutions
Financial analysis and credit writing skills, along with an understanding of commercial credit decisioning
Experience in Insolvency, Legal, or Accountancy

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

He aha te take e uru ai koe ki a mātou? - So, why join us?

From the moment you join ANZ, you'll be part of a work whānau striving towards a common purpose: shaping a world where communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and community you need to take the next big step in your career.

We're a diverse community at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of Aotearoa New Zealand's communities and this is one of the reasons that has inspired us to develop a multi-year Te Ao Māori Strategy called Tākiri-Ā-Rangi. This includes increasing representation of Māori and Pasifika people at ANZ. Join us and get involved in one of our affinity networks which help us to better understand and meet the needs and interests of our increasingly diverse workforce.

Kua wātea te katoa ki te tono. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with an access requirement or disability, let us know how we can provide you with additional support.

To find out more about working at ANZ visit https://www.anz.co.nz/careers/.You can apply for this role by visiting ANZ Careers and searching for reference number 111320.

Te Rā Ōtinga - Job Posting End Date

08/05/2026 , 11.59pm, (New Zealand)