Apply now »

Business Service Specialist, New Zealand Contact Centre

Business Service Specialist, New Zealand Contact Centre

Req ID:  40895
Department:  NZ Division Capability and Learning
Division:  Talent & Culture
Location:  Wellington

Mō te tūranga - About the role


Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ our purpose is to shape a world where people and communities thrive.


ANZ has been supporting the financial nee​ds of New Zealand businesses for more than 180 years. This experience has led to an understanding of the challenges, rewards and opportunities our customers face when running their Business. Our team does business in every community in New Zealand, supporting customers right through from those with simple business needs, to the largest privately-owned businesses.


The Business Service Specialist role is critical to making this happen by providing market leading service that meets the financial needs of Business customers. This includes identifying needs and establishing financial solutions for the customer over the phone, email and outbound calling. The Business banking career pathway after this leads into lending which can be continued to be done virtually, or for face to face roles. Of course there are a lot of other opportunities at ANZ as well.

Ka aha tō rā e kite ai? - What will your day look like?


In this role, you would have the opportunity to:

  • Help Kiwi’s start their Business, setting them up for success with our Banking services and accessing market leading insights
  • Provide an exceptional customer experience via our virtual channels: Phone, Email and Online Store
  • Receive calls, respond to customer emails and proactively contact Business customers assisting with their banking needs;
  • Build positive relationships with Business customers by ensuring their banking experience with us is easy, efficient and accurate; and
  • Retain customers through proactive calling for Term deposit roll overs, high balance accounts & promoting channels of choice
  • Demonstrate living the ANZ Values with customers and colleagues

Taipito kōrero mō te Tūranga – Role Details


Start Date: Monday 24 July, 2023

Training: You will receive comprehensive training to ensure you are fully equipped to succeed as a Business Service Specialist at ANZ. Training includes Service (July - September), Personal Banking (October), Business Service (October – November) with a mix of classroom and on-phone learning.

Shifts: Variety of shifts available; Monday – Friday and Tuesday – Saturday

Working Hours: Starting between the hours of 8:00am and 11:00am during the week and Saturday fixed 9:00am to 5:00pm, working 7.5 hours per day, a total of 37.5 hours per week

Role Location: Tāmaki Makaurau / Auckland, Te Whanganui-a-Tara / Wellington, Ōtautahi / Christchurch, Whakatū / Nelson, Kirikiriroa / Hamilton, Rotorua and Tauranga.

Role Type: Permanent, must be a NZ Resident or NZ or AUS Citizen to apply.


We offer flexibility at ANZ, and the role is either located in one of our buildings full time in these locations, or we also offer flexible working with a minimum of 2-3 days in the office and the rest of the week working from home providing the set up is suitable.  

Ōu Pūkenga? - What will you bring?


To grow and be successful in this role, you will ideally bring the following:

  • Between 2-3 years’ experience within the Business or Finance sector, or specific study to support this
  • Natural desire to deliver an exceptional service experience every time and be capable of connecting with internal and external stakeholders
  • Excellent communication and interpersonal skills, and a desire to learn in a dynamic environment; and
  • Strong organisational skills and a resilient nature means you’ll be able to stay positive even when the pressure may be on
  • Experience in Banking and/or Contact Centres is advantageous but not essential


You’re not expected to have 100% of these skills. At ANZ a growth mind-set is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

He aha te take e uru ai koe ki a mātou? - So, why join us?


There’s something special about being part of ANZ.  From the moment you join us, you are part of a team working towards a common goal: improving the financial wellbeing and sustainability of our millions of customers.

But it’s not just our customers who’ll feel your impact. You’ll feel it too. Because at ANZ, you’ll have the resources and community you need to take the next big step in your career, towards even bigger things in the future.

We offer a range of benefits tailored to the countries in which we operate including Health and Wellbeing programs and flexible working arrangements.

You’ll also enjoy working in a diverse and inclusive workplace where the different backgrounds, perspectives and life experiences of our people are celebrated. We encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.

To find out more about working at ANZ or to view other opportunities visit You may apply for this role by visiting ANZ Careers and searching for reference number 40895

Ngā hua o ANZ - ANZ Benefits


  • Annual Salary Reviews
  • Health Insurance & Staff Banking Package
  • Staff banking benefits including retail partner discounts, sports staff supporters club
  • Flexibility to work from home or in office
  • Generous Leave Provisions including parental leave, study leave, annual leave and lifestyle leave
  • Access to Self-Learning Programs and Leadership who support your Career Development

Te Rā Ōtinga - Job Posting End Date

Sunday 11th June 2023, 11.59pm, NZST

Apply now »