Ko Mātou – About Us

Mō te tūranga - About the role

If you’re someone who thrives on human connection and finds purpose in helping others, this could be the role for you.

As a Banking Consultant in our team, you’ll play a vital role in supporting everyday banking needs, building trusted relationships, and guiding customers through simple and sometimes life-changing financial decisions. Whether it’s assisting with a quick transaction or introducing someone to our digital tools, you’ll make banking feel approachable and easy.

• Deliver friendly, hands-on support across everyday banking activities
• Listen to what matters most to each customer and tailor your service to suit
• Share your knowledge of our banking tools and digital services
• Support a workplace where learning and collaboration are part of daily life
• Be part of a culture that celebrates community, growth, and diversity

This is a great fit for someone wanting to return to work, shift industries, or develop their experience in a people-first environment.

Role Location: Auckland

Role Type: Secondment, 10 months

Role Hours: Monday to Friday (09:30am to 02:30pm)

Ka aha tō rā e kite ai? - What will your day look like

No two days will be the exact same, but you’ll always be supported by a close-knit team and friendly environment.

• Welcome customers and help them with a range of banking needs
• Have meaningful conversations to understand what matters to each customer
• Introduce digital banking tools in a way that feels simple and empowering
• Guide customers through opening accounts, updating details, or exploring new products
• Keep our banking safe by following compliance practices
• Celebrate wins with your team

Ōu Pūkenga? - What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Exceptional customer focus - retail experience is an advantage,
• Experience in being a user and promoter of technology - working knowledge in using different digital channels is an advantage,
• Ability to multi-task and highly adaptable to change and ambiguity, 
• Willingness to work in a collaborative team environment, 
• Sound understanding of compliance, and
• Excellent communication and interpersonal skills. 

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

Te Rā Ōtinga - Job Posting End Date

2 October 2026, 11.59pm, (NZST)