About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

As a key member of the Tautai (Leadership) Team, this role is responsible for providing leadership and management for Samoa’s support functions, to improve customer experience and drive business performance.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Location: ANZ Bank, Apia, Samoa

Role Type: Permanent, full-time 

What will your day look like?

The key priorities and responsibilities include:

• Oversight of operations, close coordination with Assurance and ownership of Business Continuity Management for ANZ Samoa
• Identification, reporting and resolution of all Samoa operations related issues/events
• Improving the way we do things by simplifying, centralisation and standardising.
• Sound operational management including covering appropriate MIS procedures to track and analyse performance and trends in key operational business drivers and sound process documentation for all Operations functions including key compliance controls
• Co-ordination of Regulatory Audits and Internal Audits and including holistically and effectively addressing any adverse Audit findings in Operations in a timely manner
• Preparation of monthly management reports on business operations including accurate reporting and analysis of relevant operational statistics
• Drive initiatives planning (time, cost, resources), resource allocation, risk/compliance management and stakeholder engagement to optimize service quality (efficiency and effectiveness).
• Timeliness and accuracy of Strategic Financial Planning and source best practice operations within Budgets.
• Focuses on Operational Support and facilities contract management and renewal
• Payment Processing and ensuring continuity in high volume, time sensitive processes that directly impact customer experience and compliance
• Managing of Retail, Commercial, SME, AMU Security packages, Discharge of Mortages, PPSR screening

What will you bring?

To grow and be successful in the role, you will ideally bring the following:

• Strong growth mindset and leadership capability, with the ability to create shared clarity, empower staff, lead with empathy and grow people selflessly
• Demonstrated experience in the development and effective execution of operational planning including proven project management capability
• Knowledge of the local laws and regulations
• Extensive experience in financial services operations with solid understanding of Non-Financial Risk and Compliance management
• Ability to build and manage complex, cross-cultural and senior relationships, both internally and externally with well-established executive external networks
• Strong communication skills including ability to communicate confidently and effectively with the business/operations teams across the region
• Proven strategy and implementation skills to drive profitability and growth.
• Leadership, coaching and driving high performance culture

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. you'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 102645.

Job Posting End Date

21/09/2025 , 11.59pm, (Melbourne Australia)