About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

As an Assistant Recoveries Manager in our Asset Management Unit (AMU) - Samoa, you’ll play a key role in assisting the Recoveries Manager with the day-to-day portfolio management of Retail and Commercial High Risk Customer Connections that are managed by the Asset Management Unit.

This is achieved through the implemenation of effective collection strategies designed to maximise recoveries and minimise losses for the bank whilst working with external business partners to achieve a result.

• Monitor and action daily reporting requirements to remain well managed, including excess and dishonour reports to reduce the Banks’ exposure.
• Monitor and track the annual review and milestone tracker for the portfolios and ensuring that these are updated immediately once approvals are held.
• Provide assistance to the Securities Officer in her absence with the management of securities.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: Permanent, Full-time
Role Location: Apia, Samoa
 

What will your day look like?

As an Assistant Recoveries Manager  -  AMU, the role is accountable for but not limited to:

• Assist Recoveries Manager with developing strategies for CCR 8-10 accounts to maximise recovery and minimise loss for the bank.

• Preparation of Problem Credit Memorandum Review Reports [PCMRs] and provide recommendations where necessary and ensure milestones are achieved

• Build customer relationships and gain knowledge and understanding of customer’s situation through listening carefully and questioning to identify potential needs.

• Negotiate effective repayment programmes with Customers who are in financial difficulty to limit losses to the Bank.

• Ensure clear and concise Diary Notes are prepared/maintained in customer records.

• Ensure that work is of high quality and accuracy to avoid errors.

• Adhere to Pacific "well managed" principles with respect to file strategies, CAD Discretion, timely completion of reviews, timely submission of returns, adequate assessment of risks for impacted files.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Understanding of ANZ Samoa’s standards, compliance and procedures and credit management policy and procedures. Understanding of the Samoa legal system in respect to debt recovery process.

• Effective time management and interpersonal skills.

• Excellent written and verbal communications skills.

• Good negotiation skills and ability to identify potential problematic accounts.

• Demonstrates initiatives and works with minimum supervision.

• Proven ability to work in a fast paced and focused team environment with challenging targets.

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. you'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 72926.

Job Posting End Date

24/09/2024 , 11.59pm, (Melbourne Australia)