About Us

At Suncorp Bank you can build a career with exceptional growth potential, within a culture of purpose and belonging. As part of the ANZ Group, when you apply to join Suncorp Bank, you'll be directed to ANZ systems and receive correspondence and notifications from ANZ as part of the recruitment process.

About the Role

As a Personal Banker in our Branch, you’ll play a key role in helping provide outstanding levels of sales and service to our customers within our customer channels at Suncorp Bank.

In this role, you will interact with customers in line with our connect conversation framework, ensuring all interactions are conducted with the customer’s best interests at heart. These interactions could occur within any banking customer channel at Suncorp Bank.

Role Type: Permanent, Full-time
Role Location: 25 Grenfell Street, Adelaide SA 5000
Work Hours: 37.5hrs/week, Monday to Friday, 7.5hrs/day

What will your day look like?

As a Personal Banker, you will: 

• Understand role requirements, achieve quality and timely outcomes, and strive to do better
• Deliver on commitments being genuine and direct and ensuring fair outcomes for all
• Work through challenges and raise risks to achieve results
• Listen to customers, speaking up on their behalf and take action to deliver the right outcome
• Find different ways to perform work and identify new solutions
• Adapt to change, willing to pivot around business needs and learn from experiences
• Assist others, share knowledge and strengths, taking ownership of team goals
• Invite different views and experiences to create diverse perspectives
• Engage with the team, celebrating the success of others and ensuring the safety and wellbeing of all

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Able to develop and maintain relationships with peers in the region, to ensure effective support and service delivery
• Able to build and maintain relationships with region staff and key business stakeholders to effectively support them in implementing sales, service, operational, process, and credit quality initiatives, and in the identification of continuous improvement and adherence to processes and requirements
• Able to develop and maintain relationships with community and business contacts to maximise financial services opportunities
• Demonstrated experience in a retail customer sales & service environment
• A history of providing outstanding customer service in current or previous roles
• Banking experience desirable, but not mandatory

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

Suncorp Bank is a proud part of the ANZ Group and a place where you'll be doing work that really matters. That's because every role, in every team is working towards supporting the financial wellbeing of our million+ customers.

Our team members' wellbeing is a top priority and we know it's the added extras outside the workplace that can make all the difference. We offer a range of benefits and support resources so you can create a healthy work-life balance, helping you bring your best every day. We also provide tools that enable remote work to support flexible work arrangements whenever possible.

Being part of Suncorp Bank opens a world of exceptional growth opportunities, across Suncorp Bank as well as the many divisions within the ANZ Group which operates in almost 30 markets across the globe.

Suncorp Bank is committed to creating a workplace where people from all backgrounds, identities and beliefs can thrive in an environment of inclusivity and mutual respect. We welcome applications from everyone and invite you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.

To find out more about working at Suncorp Bank and the ANZ Group, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 92143.

Job Posting End Date

16/04/2025 , 11.59pm, (Melbourne Australia)