Applicant and candidate privacy statement

This applicant and candidate privacy statement (Privacy Statement) explains the approach adopted by Australian and New Zealand Banking Group Ltd ABN 11 005 357 522, of Level 9, 833 Collins Street, Docklands, Victoria, Australia 3088 including its branch office in Timor Leste (ANZ) and any third parties that support processes involving the collection and handling of your personal information.

At ANZ we abide by the privacy laws in the countries in which we operate. The privacy laws in these countries regulate how we collect and use any personal information you provide about yourself and your referees.

If the information you provide is directly related to your current or former employment with ANZ, in Australia ANZ is exempt from the Australian Privacy Act (privacy obligations in other jurisdictions may still apply), but we will always maintain our commitment to protecting your privacy.

ANZ and your privacy

Our careers website is maintained under an agreement between ANZ and an external service provider.  The website facilitates our candidate application process by collecting and passing the information you provide through this website to ANZ, ANZ related entities and external third parties who assist in the evaluation of candidates.

What personal information do we collect and hold?

We will collect and hold the following types of information about you:

  • information to identify you such as your full name, title, date of birth and nationality
  • your contact details including telephone number(s), postal and email addresses;
  • your resume, work history and references from your previous employer(s);
  • information about your current level of remuneration, including any benefit entitlements;
  • details of your professional activities and interests;
  • details of your education, qualifications and references from your institutions of study;
  • your interests and extra-curricular activities;
  • information from any interviews, tests or assessments;
  • information you have publicly shared on professional networks (such as LinkedIn) or other social media which may be accessed by prospective employers in accordance with applicable privacy laws; and
  • other information needed to evaluate your suitability for a position including information which you provide through this website.

We may also collect and hold special categories of personal data such as

  • information about your cultural or ethnic origin (optional) to monitor the bank's compliance with equal opportunities legislation;
  • information concerning your health and medical conditions to be used solely to make reasonable adjustments to your working schedule, conditions or environment (if necessary) for compliance with our obligations under employment law; and
  • information about criminal convictions (for example, where this is necessary for due diligence purposes, compliance with our regulatory obligations or employment law).

We may collect and administer information about you where we are required or authorised by law to do so.

How we collect your personal information

We collect your personal information in several ways, for example:

  • when you provide your personal information via application forms, resumes and covering letters, update your profile through this website, speak via telephone or use video recorded interviews;
  • from external third parties, for example your previous or current employers, to verify details about you and/or your application to work for us; and
  • in various other ways you interact with us during the recruitment process.

We also proactively look for great talent to become part of our team through referrals and by using career profiles and contact information on publicly available professional network websites like 'LinkedIn'.

How we use and hold your personal information

The purposes for which we will use the personal information we collect in connection with your application and your potential employment or other engagements with us include:

  • administering your job application, including assessing your suitability for the role, and where relevant, offering you a job with us;
  • ensuring compliance with our legal and regulatory obligations by carrying out due diligence checks on you, including checking references in relation to your education and your employment history.

ANZ or authorised third parties may share your personal information to assess your suitability as an employee or contractor.

Where your personal information is shared with non-ANZ entities, we will seek to ensure that the information is held, used or disclosed consistently with the applicable privacy laws and codes.

We may hold your information to assess your potential suitability for future job opportunities with ANZ and ANZ related entities. We may contact you from time to time about opportunities with ANZ and ANZ related entities. You can advise us if you no longer wish to be contacted by emailing us at anzjoiners&

We may hold your personal information for use in connection with any concerns or grievances raised in the application or recruitment process.

Disclosure of your personal information

ANZ may need to share your information, including information we receive through the recruitment process, with overseas organisations.  The most common reason for disclosure is because some of our ANZ related entities are located overseas and are contracted to support operational teams on our behalf.  We only disclose your information to these overseas organisations when it is necessary for the services they provide to ANZ.  Services include but are not limited to:

  • managing the application and applicant's interaction with ANZ;
  • verifying an applicant’s background and/or qualification based on information supplied; and
  • assessing an applicant’s competency and/or interviewing an applicant.

These overseas organizations are in the following countries:

  • The Philippines
  • India
  • Fiji
  • New Zealand

ANZ may also use other overseas service providers to help with our recruitment or candidate sourcing. For example, certain positions require psychometric assessment and ANZ may use a third party to complete the task with your consent. ANZ uses external service providers based in the USA, Asia, and Europe to help us manage your application and we will therefore need to send your information to an administrator with processing and/or data storage facilities in these locations.

The above is not a complete list of the countries to which your information may be disclosed when applying for a role. It may require ANZ to disclose your information overseas and the countries to which we may disclose your information will depend on the circumstances but will still relate to the purpose of assessing your application.

When doing so we will comply with applicable data privacy requirements and take appropriate safeguards to ensure the security and integrity of your personal information.

Taking care of your personal information

We store information in different ways, including in paper and electronic form. The security of your personal information is important to us and we have measures in place to protect it from misuse and interference, loss, and from unauthorised access, modification or disclosure.

We safeguard your personal data by:

  • Implementing physical security – such as locks and security systems over our paper and electronic data stores and premises.
  • Maintaining computer and network security – including firewalls, identification codes and passwords to control access.

Maintaining and monitoring our online security systems – around the clock, all year round by our security operations team.

How long do we store your personal information

Your personal information will be deleted when it is no longer reasonably required for the purposes described above, or you withdraw your consent (where applicable) and we are not legally required or otherwise permitted to continue storing such data as per retention requirements of your location.

Correcting and accessing your personal information

You have a right to request access to the information ANZ holds about you, to seek correction or deletion of your information, and to lodge a complaint if you have concerns about how ANZ has managed your information.

If you want to access the personal information we hold about you, contact us at anzjoiners&  We will try to deal with your request within 14 to 30 days.  If for any reason we cannot provide you with access, we will tell you why and attempt to find other ways to help you get access to this information.

We encourage you to help us keep your personal information accurate, complete and current by updating your profile via the 'applicant sign in page'.

Contact us at anzjoiners& if you think there is something wrong with the information we hold about you and we will try to correct it. We will try and help where we can and if we cannot, we will let you know in writing.

If you have any questions or would like to exercise any rights under applicable privacy laws in the countries in which we operate, please contact us using the following email address: anzjoiners&

Who to contact if you have a complaint

If you believe your privacy has been compromised and you would like to make a complaint, you can contact us at anzjoiners&  We will do our best to resolve any issue you may have.

For us to assist you, we may need to verify your identity and obtain details of your complaint from you.

We will do our utmost to:

  • Resolve your complaint on the spot, if possible.
  • Resolve your complaint within 5 working days. If this is not possible, we will confirm the outcome with you in writing. We will aim to resolve your complaint within 30 days. If we cannot meet these timeframes, we will explain why and provide an expected date for the outcome of your complaint. We will keep you informed of progress.
  • Investigate your complaint. Where necessary, we’ll consult with any relevant third parties about your complaint.
  • Decide about your complaint. We will write to you to explain our decision.

Your personal information and privacy

This Privacy Statement applies to all applicants for an employment or contract position, referees, and potential candidates ANZ has contacted.

By clicking 'Accept' on the Privacy Statement you provide consent for ANZ to collect and use your personal information in accordance with the guidance provided in this Privacy Statement.

What if you don’t want to provide us with your personal information?

You may choose not to provide your personal information to ANZ by selecting 'Decline'. If we cannot obtain the personal information we need, we may be unable to progress or administer your application or contact you if a suitable opportunity is identified in the future.