Applicant and Candidate Privacy Statement

This Applicant and Candidate Privacy Statement (Privacy Statement) explains the approach adopted by Australian and New Zealand Banking Group Ltd ABN 11 005 357 522, of Level 9, 833 Collins Street, Docklands, Victoria, Australia 3088 including any third parties that support processes involving the collection and handling of your personal information.

At ANZ we abide by the privacy laws in the countries in which we operate. The privacy laws in these countries regulate how we collect and use any personal information you provide about yourself and your referees. Personal information is information or an opinion about you, or information that can be used to identify who you are.

If you are located in South Korea, please also refer to the section Written Consent in relation to the Collection, Use, and Provision of Personal Information below which provides you with further specific information in accordance with South Korean data protection laws.

ANZ and your privacy

Our careers website is maintained under an agreement between ANZ and an external service provider.  The website facilitates our candidate application process by collecting and passing the information you provide through this website to us and external third parties who assist in the evaluation of candidates.

What personal information do we collect and hold?

We will collect and hold the following types of information about you, where required under applicable laws and with your explicit consent:

  • information to identify you such as your full name, title, date of birth and nationality
  • your contact details including telephone number(s), postal and email addresses;
  • your resume, work history and references from your previous employer(s);
  • details of your professional activities and interests;
  • details of your education, qualifications and references from your institutions of study;
  • your interests and extra-curricular activities;
  • information from any interviews, tests or assessments
  • information you have publicly shared on social media (such as LinkedIn); and
  • other information needed to evaluate your suitability for a position including information which you provide through this website.

We may also collect and hold information of a more sensitive e nature (sensitive information) with your consent such as:

  • information about your cultural or ethnic origin (optional) to monitor our compliance with equal opportunities legislation;
  • information concerning your health and medical conditions (for example, where required to make reasonable adjustments to your working conditions or environment); and
  • information about criminal convictions (provided that such information is collected only in jurisdictions where its collection is permitted and not prohibited by applicable law).

Notwithstanding the above, we may collect and hold the following types of information about you without your consent, where processing is necessary to perform a contract with you, or to take actions at your request in the process of entering into a contract with you (PIPA Art. 15(1)(iv)). In other words, “consent” serves as an additional basis for processing the following information:

  • information to identify you such as your full name, title, date of birth and nationality
  • your contact details including telephone number(s), postal and email addresses;
  • your resume, work history and references from your previous employer(s);
  • details of your professional activities and interests;
  • details of your education, qualifications and references from your institutions of study;
  • information you have publicly shared on social media (such as LinkedIn); and
  • information concerning your health and medical conditions (minimum information required to determine job suitability).

We may collect and administer information about you where we are required or authorised by law to do so.

How we collect your personal information

We collect your personal information in several ways, for example

  • when you provide your personal data via application forms, resumes and covering letters, update your profile through this website, speak via telephone or use video recorded interviews;
  • from external third parties, for example your previous or current employers, to verify details about you and/or your application to work for us; and
  • in various other ways you interact with us during the recruitment process.

We also proactively look for great talent to become part of our team through referrals and by using career profiles and contact information on publicly available websites like 'LinkedIn'.

How we use and hold your personal information

The purposes for which we will use the personal data we collect in connection with your application and your potential employment or other engagements with us include:

  • administering your job application, including assessing your suitability for the role, and where relevant, offering you a job with us;
  • ensuring compliance with our legal and regulatory obligations by carrying out due diligence checks on you, including checking references in relation to your education and your employment history.

We or authorised third parties may share your personal information to assess your suitability as an employee or contractor.

Where your personal information is shared with non-ANZ entities, we will seek to ensure that the information is held, used or disclosed consistently with the applicable privacy laws and codes.

We may hold your information to assess your potential suitability for future job opportunities with us. We may contact you from time to time about other job opportunities with us. You can advise us if you no longer wish to be contacted by emailing us at anzjoiners&movers@anz.com.

We may hold your personal information for use in connection with any concerns or grievances raised in the application or recruitment process.

Disclosure of your personal information

We may share your information, including information we receive through the recruitment process, with overseas organisations. The most common reason for disclosure is because some of ANZ’s related entities are located overseas and are contracted to support operational teams on our behalf.  We only disclose your information to these related entities when it is necessary for the services they provide to ANZ. We may share your personal information in the following cases:

[Provision of personal information to third parties]

Recipient

  • ANZ Operations and Technology Pvt Ltd (“ANZOT”) and ANZ Support Services India Private Limited (“ANZSSI”) in India, ANZ Global Services and Operations (Manila) Inc. (“ANZSOM”) in the Philippines, ANZ Global Services and Operations (Chengdu) Company Limited (“ANZSOC”) in China

Purpose of Provision

  • Strategic and efficient HR development and management such as recruitment

Items to be Provided

  • Full name, title, date of birth, nationality, telephone number(s), postal and email addresses, resume, work history, references from previous employer(s), professional activities and interests, education, qualifications , references from institutions of study, information publicly shared on social media (such as LinkedIn), information concerning health and medical conditions (minimum information required to determine job suitability).

Period of Retention and Use

  • Until the purpose of provision is achieved

[Outsourcing of the processing of personal information to third parties]

Recipient

  • ANZ Operations and Technology Pvt Ltd (“ANZOT”) and ANZ Support Services India Private Limited (“ANZSSI”) in India, ANZ Global Services and Operations (Manila) Inc. (“ANZSOM”) in the Philippines, ANZ Global Services and Operations (Chengdu) Company Limited (“ANZSOC”) in China

Description of Outsourced Tasks

  1. conducting psychometric assessment for recruiting for specific positions
  2. data storage

These overseas related entities are in the following countries:

  • Australia
  • The Philippines
  • India
  • Fiji
  • New Zealand

We may also use other external overseas service providers to help with our recruitment or candidate sourcing. For example, certain positions require psychometric assessment and we may use a third party to complete the task with your consent. We use external service providers based in the USA, Asia, and Europe to help us manage your application and we will therefore need to send your information to an administrator with processing and/or data storage facilities in these locations.

It may require us to disclose your information overseas and the countries to which we may disclose your information will depend on the circumstances but will still relate to the purpose of assessing your application.

When doing so we will comply with applicable data privacy requirements and take appropriate safeguards to ensure the security and integrity of your personal data. Below is a list of overseas entities to which we may disclose your personal information.

[Cross-border Transfer]

Recipient

  • ANZ Operations and Technology Pvt Ltd (“ANZOT”) and ANZ Support Services India Private Limited (“ANZSSI”) in India, ANZ Global Services and Operations (Manila) Inc. (“ANZSOM”) in the Philippines, ANZ Global Services and Operations (Chengdu) Company Limited (“ANZSOC”) in China

Purpose of Transfer

  • Strategic and efficient HR development and management such as recruitment

Countries where the personal information is to be transferred and the date, time, methods of the transfer

  • ANZOT, India: 91-80-3952-3000
  • ANZSSI, India: 91-80-3952-9138
  • ANZSOM, Philippines: 63-2-8841-6600
  • ANZSOC, China: 86-28-6511-0183

Items to be Transferred

  • Full name, title, date of birth, nationality, telephone number(s), postal and email addresses, resume, work history, references from previous employer(s), professional activities and interests, education, qualifications , references from institutions of study, information publicly shared on social media (such as LinkedIn), information concerning health and medical conditions (minimum information required to determine job suitability).

Period of Retention and Use

  • Until the purpose of provision is achieved

Legal Basis of the Transfer

  • your consent (PIPA Art. 28-8(1)(i)
  • outsourcing/storage of personal information for concluding and executing contracts with you (PIPA Art. 28-8(1)(iii)

Taking care of your personal information

We store information in different ways, including in paper and electronic form. The security of your personal information is important to us and we have measures in place to protect it from misuse and interference, loss, and from unauthorised access, modification or disclosure.

We safeguard your personal data by:

  • Implementing physical security – such as locks and security systems over our paper and electronic data stores and premises.
  • Maintaining computer and network security – including firewalls, identification codes and passwords to control access.
  • Maintaining and monitoring our online security systems – around the clock, all year round by our security operations team.

How long do we store your personal information?

Your personal data will be deleted when it is no longer reasonably required for the purposes described above, or you withdraw your consent (where applicable), and we are not legally required or otherwise permitted to continue storing such information as per retention requirements of your location. The following are cases where we are legally required to retain your information:

1) Unsuccessful Applicant Records

i) Retention Period - If the applicant requests the return of the documents, the documents shall be retained until the time they are returned; if the applicant does not make such a request, the documents shall be retained until the applicant’s return-request period (180 days).

ii) Legal Basis - Fair Hiring Procedure Act Article 11

2) Internet Log Records

i) Retention Period - 12 months

ii) Legal Basis - Protection of Communications Secrets Act Article 15-2

3) Location Tracking Data

i) Retention Period - 12 months (collection/use records)

ii) Legal Basis - Location Information Act Article 23

4) System Access Logs

i) Retention Period - 3months

ii) Legal Basis - Protection of Communications Secrets Act Article 15-2

Correcting and accessing your personal information

You have a right to request access to the information we hold about you, to seek correction or deletion of your information, and to lodge a complaint if you have concerns about how we have managed your information.

If you want to access the personal information we hold about you, contact us at anzjoiners&movers@anz.com.  We will try to deal with your request within 10 days.  If for any reason we cannot provide you with access, we will tell you why and attempt to find other ways to help you get access to this information.

We encourage you to help us keep your personal information accurate, complete and current by updating your profile via the 'applicant sign in page'.

Contact us at anzjoiners&movers@anz.com if you think there is something wrong with the information we hold about you and we will try to correct it.  We will try and help where we can and if we cannot, we will let you know in writing.

If you have any questions or would like to exercise any rights under applicable privacy laws in the countries in which we operate, please contact us using the following information:

  • Data Privacy Officer/Department:  Sumi Shin/Chief Operating Officer
  • email address: anzjoiners&movers@anz.com

Your personal information and privacy

This Privacy Statement applies to all applicants for an employment or contract position, referees, and potential candidates ANZ has contacted.

By clicking 'Accept' on each consent item below, you provide consent for ANZ to collect and use your personal information as described in the corresponding section of the Written Consent in relation to the Collection, Use, and Provision of Personal Information.

What if you do not want to provide us with your personal information?

You may choose not to provide your personal information to ANZ by selecting 'Decline' for any of the consent items below. If we cannot obtain the personal information we need, we may be unable to create your account and candidate profile or to progress or administer your application or contact you if a suitable opportunity is identified in the future.

Consent in relation to the Collection, Use, and Provision of Personal Information

1. Collection, Use and processing of Personal Information

Purpose of Collection and Use

  • Administering your job application, including assessing your suitability for the role, and where relevant, offering you a job with us;
  • Ensuring compliance with our legal and regulatory obligations by carrying out due diligence checks on you, including checking references in relation to your education and your employment history;
  • Assessing your potential suitability for future job opportunities.

Items to Collect and Use

  • Information to identify you such as your full name, title, date of birth and nationality
  • Your contact details including telephone number(s), postal and email addresses;
  • Your resume, work history and references from your previous employer(s);
  • Details of your professional activities and interests;
  • Details of your education, qualifications and references from your institutions of study;
  • Your interests and extra-curricular activities;
  • Information you have publicly shared on social media (such as LinkedIn); and
  • Other information needed to evaluate your suitability for a position including information which you provide through this website.

Period of Retention and Use

  • Your data will be held and used by the recipient until when it is no longer reasonably required for the purposes described above, or you withdraw your consent (where applicable) and the recipient is not legally required or otherwise permitted to continue storing such data as per retention requirements of your location.

You have the right to refuse the processing of your personal information, but be advised that if you refuse, we may be unable to progress or administer your application or contact you if a suitable opportunity is identified in the future.

Do you consent to the processing of your personal information as described above?

☐ Accept         ☐ Decline

2. Consent to Processing Sensitive Information

2-1. Consent to Processing Sensitive Information

Purpose of Collection

  • Administering your job application, including assessing your suitability for the role, and where relevant, offering you a job with us;
  • Ensuring compliance with our legal and regulatory obligations by carrying out due diligence checks on you, including checking references in relation to your education and your employment history;
  • Assessing your potential suitability for future job opportunities;

Items to Collect

  • Information concerning your health and medical conditions (for example, where required to make reasonable adjustments to your working conditions or environment)
  • information about criminal convictions (for example, where this is necessary for due diligence purposes, compliance with our regulatory obligations or employment law)

Period of Retention and Use

  • Your data will be held and used by the recipient until when it is no longer reasonably required for the purposes described above, or you withdraw your consent (where applicable) and the recipient is not legally required or otherwise permitted to continue storing such data as per retention requirements of your location.

You have the right to refuse the processing of your sensitive information, but, be advised that if you refuse, we may be unable to progress or administer your application or contact you if a suitable opportunity is identified in the future.

Do you consent to the processing of your sensitive information as described above?

☐ Accept         ☐ Decline

2-2. Consent to Processing Sensitive Information (Optional)

Purpose of Collection

  • Monitoring the bank's compliance with equal opportunities legislation;

Items to Collect

  • Information about your cultural or ethnic origin

Period of Retention and Use

  • Your data will be held and used by the recipient until when it is no longer reasonably required for the purposes described above, or you withdraw your consent (where applicable) and the recipient is not legally required or otherwise permitted to continue storing such data as per retention requirements of your location.

You have the right to refuse the processing of your sensitive information, but, be advised that if you refuse, we may be unable to apply recruitment benefits provided under equal opportunities legislation to you.

Do you consent to the processing of your sensitive information, specifically information about your cultural or ethnic origin as described above? (Optional)

☐ Accept         ☐ Decline

3. Cross-border Transfer of Personal Information

Third-Party Recipients

Overseas members of the ANZ group that conduct operational and technology service functions on behalf of ANZ and its overseas branches, including:

  • ANZ Support Services India Private Limited (India) / 91-80-3952-9138
  • ANZ Operations and Technology Private Limited (India) / 91-80-3952-3000
  • ANZ Global Services and Operations (Manila), Inc. (The Philippines) / 63-2-8841-6600
  • ANZ Pacific Operations Limited (Fiji) / 6793223731

Purpose of Use of Third-Party Recipients

  • Strategic and efficient HR development and management such as recruitment Items to Provide to Third-Party Recipients
  • Information to identify you such as your full name, title, date of birth and nationality
  • Your contact details including telephone number(s), postal and email addresses;
  • Your resume, work history and references from your previous employer(s);
  • Details of your professional activities and interests;
  • Details of your education, qualifications and references from your institutions of study;
  • Your interests and extra-curricular activities;
  • Information you have publicly shared on social media (such as LinkedIn); and
  • Other information needed to evaluate your suitability for a position including information which you provide through this website

Timing and Method of Transfer

The personal information described above is transmitted over the Internet network when you submit your consent to this item.

Period of Retention and Use

  • Your data will be held and used by the recipient until when it is no longer reasonably required for the purposes described above, or you withdraw your consent (where applicable) and the recipient is not legally required or otherwise permitted to continue storing such data as per retention requirements of your location.

You have the right to refuse the providing your information to a third party by selecting “Decline” in the checkbox below, but, be advised that if you refuse, we may be unable to progress or administer your application or contact you if a suitable opportunity is identified in the future.

Do you consent to the providing of your personal information as described above?

☐ Accept         ☐ Decline