Applicant and Candidate Privacy Statement

ANZ cares about your privacy and is committed to handling your personal information in a transparent, secure and lawful way. This Applicant and Candidate Privacy Statement explains how ANZ collects, uses, stores and shares your personal information during the recruitment and engagement process, and outlines your rights in relation to that information.

ANZ Bank New Zealand Limited (ANZ) is a member of the Australia and New Zealand Banking Group Limited group of companies. In New Zealand, ANZ’s registered office is located at Ground Floor, ANZ Centre, 23–29 Albert Street, Auckland, New Zealand.

1. When this Privacy Statement applies

This Applicant and Candidate Privacy Statement applies to individuals who apply for, or are considered for, roles with ANZ, including prospective employees, directors or Board members, workers, referees, contractors, interns and volunteers. It applies to personal information collected as part of ANZ’s recruitment, assessment, hiring, onboarding and related engagement processes.

If your application is successful and you join the ANZ team, ANZ’s Employee Information Management Policy and Privacy Statement – Aotearoa New Zealand will also apply to how ANZ collects, uses and shares your personal information. We will provide you with a copy of that policy when you join ANZ. If you would like to request a copy before accepting a role, please let us know and we will provide this to you.

2. How we collect your personal information

ANZ collects your personal information in several ways, including directly from you and indirectly from other sources. The method of collection may vary depending on the role, the stage of the recruitment process, and whether you apply directly or are introduced to us through a recruiter, referral or consulting agency.

Direct collection

We collect personal information directly from you when you provide it to us during the recruitment process, including through application forms, resumes and covering letters, when you update your profile through our careers website, and when you communicate with us by telephone or participate in interviews.

Indirect Collection

We may also collect personal information about you indirectly from other sources. In many cases, this information will be provided to us by recruitment agencies, consulting agencies or other recruiters acting on your behalf or assisting with a role. We may also collect personal information from other external third parties, such as your referees, current or former employers, background screening providers, schools or other academic institutions, credit checking agencies, psychometric testing service providers, or the Police (for background screening purposes).  

We also proactively look for great talent to become part of our team through referrals and by using career profiles and contact information on publicly available professional network websites like 'LinkedIn'.

3. Personal information we collect and hold

We will collect and hold the following types of information about you:

  • information to identify you such as your full name, title, date of birth and nationality;
  • your contact details including telephone number, postal and email address;
  • your resume, work history and names of referees and any other information provided when applying for a position;
  • details of your education, qualifications and references from your institutions of study;
  • information about your current level of remuneration, including any benefit entitlements;
  • details of your professional activities, interests and extra-curricular activities;
  • information from any interviews, tests or assessments (including any Hireview interviews);
  • details regarding any actual or potential conflicts of interest;
  • information about your past history or performance provided by nominated referees or references;
  • CCTV images/footage, if you attend a meeting or interview at an ANZ workplace;
  • information you have publicly shared on professional networks (such as LinkedIn) or other professional related social media which may be accessed by prospective employers in accordance with applicable privacy laws; and
  • other information that you provide us or that is needed to evaluate your suitability for a position.

We may also collect and hold information of a more sensitive nature, such as:

  • information about your cultural or ethnic origin (optional) to monitor the bank's compliance with equal opportunities legislation;
  • information concerning your health and medical conditions (for example, where required to make reasonable adjustments to your working conditions or environment);
  • information about any disabilities or other conditions that might impact your employment or ANZ’s workplace health and safety obligations;
  • your driver’s license, passport and legal documentation confirming any name changes (e.g. marriage certificate), and legal right to work (NZ passport, NZ birth certificate or visa);
  • details of surrounding any bankruptcy, insolvency or sanctions;
  • details of any current or pending dispute resolution matters or civil proceedings against you (both in New Zealand and overseas);
  • details of any circumstance where you have been investigated, charged, disciplined, censured, suspended or criticised by a regulatory or professional body, court or tribunal;
  • background check information such as criminal conviction information, pending criminal charges, work history verification, Politically Exposed Person (PEP) and sanctions checks, credit check or media searches;
  • union membership information, to ensure you are employed on the correct employment agreement; and
  • information about your immigration status and right to work, and if applicable, information required by ANZ’s preferred immigration adviser in connection with visa application processes.

We may also collect other information about you where we are required or authorised by law to do so.

4. Purpose of collection, use and sharing personal information

The purposes for which we (and authorised third party providers acting on ANZ’s behalf) may collect, use, share or otherwise process your personal information, include:

  • assessing your job application;
  • evaluating your skills, capabilities, fit for the role and recruitment outcomes;
  • arranging and administering interviews, assessments and onboarding steps;
  • communicating with you about applications, interviews and outcomes;
  • verifying identity, qualifications, experience, work history and references;
  • conducting pre employment screening, background checks and other vetting processes;
  • assessing eligibility to work, immigration or visa status, and other legal work requirements;
  • managing offers, approvals and engagement decisions;
  • maintaining recruitment records, reporting, workforce planning and process improvement;
  • considering you for other suitable roles, where appropriate;
  • protecting ANZ’s business, people, systems and premises, including fraud prevention and security;
  • handling complaints, disputes, requests, and compliance or audit activity related to recruitment; and
  • ensuring compliance with our legal, regulatory and governance obligations.

5. Sharing your personal information

We will only use or share your personal information:

  • for the purposes set out in section 4 above, or a related purpose which might reasonably be expected;
  • if required or permitted to do so by law; or
  • where we have engaged a contracted service provider or partner to perform legitimate functions on our behalf.

Where your personal information is shared with non-ANZ entities, we will seek to ensure that the information is held, used or disclosed consistently with the applicable privacy laws and codes.

ANZ may share your personal information to third parties where this is reasonably necessary for the purposes set out in section 4 above. This may include disclosure to ANZ group entities, recruitment agencies, consulting agencies, service providers, screening providers, referees, current or former employers, professional service providers, and other third parties who assist ANZ with those processes.

We may need to share your information with overseas organisations.  The most common reason for disclosure is because some of ANZ’s related entities are located overseas and are contracted to support operational teams on its behalf.  We only disclose your information to these overseas related entities when it is necessary for the services they provide to ANZ.  When this occurs, we ensure that we have a written contract in place, and that the agent cannot use the information for their own purposes.  Services include but are not limited to:

  • managing the application and applicant's interaction with ANZ;
  • verifying an applicant’s background and/or qualification based on information supplied; and
  • assessing an applicant’s competency and/or interviewing an applicant.

These overseas related entities are in the following countries:

  • Australia
  • The Philippines
  • India
  • Fiji

In addition, we may need to share personal information to a third party in any other country in which you have worked or lived. For example, if you previously lived in China, we may need to contact your former employer in China to verify relevant details about you.

The above is not a complete list of the countries to which your information may be shared when applying for a role. It may be necessary for us to share your information overseas and the countries to which we may disclose your information will depend on the circumstances but will still relate to the purpose of assessing your application. When doing so we will comply with applicable data privacy requirements and take appropriate safeguards to ensure the security and integrity of your personal information.

We may also use other external overseas service providers to help with our recruitment or candidate sourcing. For example, certain positions require psychometric assessment and we may use a third party to complete the task with your consent. We use external service providers based in the USA, Asia, and Europe to help us manage your application and we will therefore need to send your information to an administrator with processing and/or data storage facilities in these locations.

6. Taking care of your personal information

ANZ takes reasonable steps to keep personal information safe and secure and to ensure that it is protected against loss or unauthorised access, modification, use or disclosure. For example:

  • Implementing physical security – such as locks and security systems over our paper and electronic data stores and premises.
  • Maintaining computer and network security – including firewalls, identification codes and passwords to control access.
  • Maintaining and monitoring our online security systems – around the clock, all year round by our security operations team.
  • Maintaining and monitoring our online security systems – around the clock, all year round by our security operations team.

7. Retention of information

Your personal information will be deleted when it is no longer reasonably required for the purposes described above, and we are not legally required or otherwise permitted to continue storing such information as per retention requirements of your location.

ANZ may retain personal information about unsuccessful applicants for positions for up to 12 months, where appropriate, to enable us to contact them in case other suitable roles become available. We also retain personal information about temporary staff, contractors and teaching assistants for this purpose. You can advise us if you no longer wish to be contacted by emailing us at anzjoiners&movers@anz.com.

8. Correcting and accessing your personal information

You have a right to request access to the information we hold about you, to seek correction or deletion of your information, and to lodge a complaint if you have concerns about how we have managed your information. 

If you want to access or correct the personal information we hold about you, contact us at anzjoiners&movers@anz.com.  ANZ will respond to the request as soon as is reasonably practicable and, unless an extension is requested, will provide a substantive response no later than 20 working days after the request is received. If for any reason we cannot provide you with access, we will tell you why and attempt to find other ways to help you get access to this information. If we are not able to correct your information as requested, we will tell you about the reasons for this, and you can ask us to attach a correction statement to the information as a statement of correction.

We encourage you to help us keep your personal information accurate, complete and current by updating your profile via the 'applicant sign in page'.

Contact us at anzjoiners&movers@anz.com if you think there is something wrong with the information we hold about you.

If you have any questions or would like to exercise any rights under applicable privacy laws in the countries in which we operate, please contact us using the following email address: anzjoiners&movers@anz.com

9. Complaints

If you believe your privacy has been compromised or we've breached the Privacy Act 2020 and you would like to make a complaint, you can contact us at anzjoiners&movers@anz.com.  We will do our best to resolve any issue you may have.

In order for us to assist you, we may need to verify your identity and obtain details of your complaint from you.

We’ll do our utmost to:

  • Resolve your complaint on the spot, if possible.
  • Resolve your complaint within 5 working days. If this isn’t possible, we will confirm the outcome with you in writing. We will aim to resolve your complaint within 30 days. If we can’t meet these timeframes, we will explain why and provide an expected date for the outcome of your complaint. We will keep you informed of progress.
  • Investigate your complaint. Where necessary, we’ll consult with any relevant third parties about your complaint.
  • Make a decision about your complaint. We’ll write to you to explain our decision.

If you are not satisfied with our response, you may raise any concerns directly with the Office of the Privacy Commissioner (OPC). The OPC acts as an impartial third party when investigating and resolving a complaint in relation to the handling of your personal information.

You can contact the OPC on:

Phone:            0800 803 909

Email:              enquiries@privacy.org.nz

Website:         https://www.privacy.org.nz/

Mail:                Office of the Privacy Commissioner

PO Box 10 094, Wellington 6143

10. Your personal information and privacy

By clicking 'Accept' on the Privacy Statement you acknowledge that you have read and understood this Privacy Statement and that you understand that ANZ will collect, use, share and otherwise deal with your personal information in accordance with the guidance provided in this Privacy Statement.

11. What if you do not want to provide us with your personal information?

You may choose not to provide your personal information to us by selecting 'Decline'. If we cannot obtain the personal information we need, we may be unable to create your account and candidate profile or to progress or administer your application or contact you if a suitable opportunity is identified in the future.