About Us

At Suncorp Bank you can build a career with exceptional growth potential, within a culture of purpose and belonging. As part of the ANZ Group, when you apply to join Suncorp Bank, you'll be directed to ANZ systems and receive correspondence and notifications from ANZ as part of the recruitment process.

About the Role

As a Personal Banker, you are to provide outstanding levels of sales and service to our customers within our customer channel at Suncorp Bank. 

In this role, you will interact with customers in line with our connect conversation framework, ensuring all interactions are conducted with the customer’s best interests at heart. These interactions could occur within any banking customer channel at Suncorp Bank. 

Suncorp Bank encourages continual learning and adaptation to the latest digital customer engagement tools. You will be part of a team that values digital empowerment & digital fluency; we help customers transition to a more convenient banking experience by giving them confidence in using digital banking options. We are committed to a future-forward culture, blending personal relationships with cutting-edge digital solutions.  

Role Location: MidCity Centre, 197 Pitt Street, Sydney NSW 2000

Role Type: Permanent, full time roles- 2x vacancies

What will your day look like?

As a Personal Banker, you will:  

• Drive your development with support from your leader through maintaining an active development plan in Suncorp’s Success program to build performance and learning opportunities

• Work collaboratively within the team and the wider Suncorp functions to achieve our strategies

• Support and educate customers on how to use our digital platforms for personal banking, empowering them to self-serve with online banking features

• Provide support for digital onboarding processes, ensuring a seamless experience for new customers to make the most of their banking

• Act in the best interests of customers by executing our connect conversation framework

• Make the right decisions & do the right thing for our customers in accordance with process, procedures & risk appetite

• Have quality connect conversations, by supporting and protecting our customers with their best interests at heart

• Contribute to growth in the bank, across both lending and deposit portfolios

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Demonstrated experience in a retail customer sales & service environment
• Comfortable with digital customer service platforms to assist customers in real-time
• Ability to navigate and troubleshoot common digital banking applications and mobile services with customers
• Understanding of digital verification and ID validation systems used in customer onboarding
• Proficiency in digital payment technologies, such as mobile wallets and online payments 
• Ability to handle and assist with digital banking queries, empowering customers to manage their accounts online

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

Suncorp Bank is a proud part of the ANZ Group and a place where you'll be doing work that really matters. That's because every role, in every team is working towards supporting the financial wellbeing of our million+ customers.

Our team members' wellbeing is a top priority and we know it's the added extras outside the workplace that can make all the difference. We offer a range of benefits and support resources so you can create a healthy work-life balance, helping you bring your best every day. We also provide tools that enable remote work to support flexible work arrangements whenever possible.

Being part of Suncorp Bank opens a world of exceptional growth opportunities, across Suncorp Bank as well as the many divisions within the ANZ Group which operates in almost 30 markets across the globe.

Suncorp Bank is committed to creating a workplace where people from all backgrounds, identities and beliefs can thrive in an environment of inclusivity and mutual respect. We welcome applications from everyone and invite you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.

To find out more about working at Suncorp Bank and the ANZ Group, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 87047.

Job Posting End Date

06/03/2025 , 11.59pm, (Melbourne Australia)