Apply now »

Quality Manager

Quality Manager

Req ID:  23120
Department:  Customer + Quality (30260275)
Division:  Australia Retail (T20000)
Job Family:  Banking / Core (default)
Location:  Melbourne

About the role

  • Champion improvement of quality outcomes in the Business, reviewing outcomes, and recommending changes to achieve high level of efficiency & customer experience
  • Drive a culture of outperformance across the business, with a strong lens on continuous improvement of the QA team performance
  • Track and measure assessment delivery against set targets and objectives providing monthly feedback to direct reports and key stakeholders.


Role Location: 833 Collins Street, Docklands VIC

Role Type: Permanent, Fulltime


The Quality Manager is responsible for driving effective and efficient performance of the Quality Assessment team for the respective Business Unit they support. The Quality Manager will develop strong relationships with the Business Leaders to help drive quality improvements.  They will ensure the delivery of individual assessments and improvement opportunities to the business in a measured and consistent manner across the monthly testing period. In addition, the Manager will work closely with their QM peers across service centres to clear obstacles, support our assessment teams and develop and grow our assessors.

What will you bring?

To grow and be successful in this role, you will ideally bring the following

  • More than 5 years experience working in a financial institution with 3 years supervisory experience
  • Highly-result driven and motivated individual who understands critical compliance and regulatory requirements and how to drive customer service
  • Proven leadership capability and advanced communication skills
  • Advanced stakeholder management skills
  • College/university graduate with degree in Accounting / Finance / Banking / Business Management (good to have) 

So, why join us?

At ANZ, everything we do boils down to ‘why’ – our purpose – to shape a world where people and communities thrive. We're just as focused on seeing our people thrive as well as our customers. We'll give you every opportunity to develop your career.


We are responding faster to changing customer requirements, focusing on the things that matter the most, energising our people, eliminating waste and reducing bureaucracy.


A happy workplace is a thriving one. So in order to attract and keep the best talent, and say thanks for the hard work, we make sure all our employees are rewarded.


ANZ recognises the value of an inclusive and diverse work environment. We take pride in the diversity of our people and encourage applications from diverse candidates. Our recruitment decisions are based on the key inherent needs and requirements of each role, and candidates are selected based on their unique strengths and characteristics.


We work flexibly at ANZ. Talk to us and let us know how this role can be flexible for you.


Job Posting End Date

05/10/2022image, 11.59pm, (Melbourne Australia)

Apply now »