About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

ANZ is building a significantly better Australian retail bank with ANZ Plus. Customer migration refers to the process of moving our customers to ANZ Plus so the benefits of our faster, simpler, and safer retail bank can be realised. 

Equivalency stream within the Customer Migration Portfolio is responsible for the discovery of product and feature differences that need to be resolved to enable smooth migration of our customers. 

Role Type: Permanent (multiple roles available)

Role Location: Melbourne, Sydney, Brisbane

Work Hours: Full-time

What will your day look like?

As an Equivalency Journey Expert, you are accountable for:

• Assisting the Product Owner in evaluating and identifying treatments for product and feature differences identified as part of Equivalency - working directly with ANZ stakeholders.
• Engaging with internal and external stakeholders to identify, align and manage interdependencies whilst delivering customer/business value at pace
• Facilitate product workshops and syncs with a clear agenda and outputs
• Undertake a data-driven approach to identify treatments and business requirements to facilitate transition from current state to target state.
• Translating any technical components into business-friendly terminology to ensure stakeholder understanding
• Contributing to continuous improvements by building repeatable and re-useable capabilities (e.g., tools, processes, and frameworks)
• Effective governance of collateral, documents, Secure File Sharing folders used as part of Equivalency
• Ensuring risks and issues are raised to the Initiative Lead and mitigants and actions are captured and defined.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Sound ANZ product expertise of Retail and/or Commercial banking products - i.e., how the products operate across the value chain, including key product features, channels, the systems and processes that support the product. 
• Demonstrated delivery experience across large programs and working collaboratively with internal and external stakeholders to deliver required outcomes
• An eye for detail - as a member of a team responsible for discovery and product equivalency, your willingness to iteratively improve precision and clarity is paramount
• Ability to synthesize detailed information and present key insights to facilitate decision making
• Strong communication and presentation skills with a demonstrated ability to problem solve and think quickly.
• Ability to prioritise competing demands, be resilient in a dynamic environment and balance needs of our customers, stakeholders and the business 
• An intense passion and curiosity for customers, their needs and wants, putting them at the centre of everything you do 
• Strong execution mindset, willingness to learn and be immersed in ANZ’s Agile Ways of Working eg. Understanding of Agile Delivery Principles, proficiency in tools like JIRA and Confluence
• Risk management knowledge - to identify, monitor and manage risks, issues and dependencies, agreeing appropriate risk responses balancing the needs of our customers, stakeholders and the business

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 88108 .
 

Job Posting End Date

07/03/2025 , 11.59pm, (Melbourne Australia)