About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with great opportunities to build their technical expertise and their careers.

About the Role

As a Senior Case Manager in our Institutional Onboarding team, you’ll play a key role to support the delivery of a superior client Service experience for the clients including Corporate and Institutional Bank client base through timely execution, coaching  the team, planning and capacity management in BAU as well as in projects/programmes. You will also support Static Data Amendments requests, reports and transition projects.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: Permanent, Full Time 
Role Location: Hong Kong

What will your day look like?

As a Senior Case Manager you will be responsible for;

• Managing, tracking and validating the onboarding, maintenance and reviews requests whilst delivering service excellence, client satisfaction and ownership of continuous improvement initiatives and developing client solutions

• Being the key client contact person for onboarding and review issues relating but not limited to KYC and be able to evaluate and make recommendations on the suitability of on-boarding and retaining a customer in terms of AML risk to the bank

• Providing on-the-job training and refresher training to team members to ensure the team as a whole is in compliance with bank policies and procedures

• Leading the subordinates to manage any AML/Sanctions/CTF projects/programmes and business operations proactively, working with all facets of the business in achieving its purpose and business objectives. Additionally, this role must be able to initiate, recommend and support any risk based solutions to achieve well managed, sustainable and compliant outcomes.

• Maintaining collaborative relationships with key local stakeholders, including Relationship Management, Operations, Implementation, Product, Compliance, Legal and other business partners to ensure a complete end to end service proposition is delivered

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Tertiary qualified

• Proven experience in KYC documentation and processing

• Solid background in stakeholder management

• Strong conceptual and practical understanding of Client Onboarding and Review

• High-level oral and written communication and negotiation skills

• Effective at planning and prioritizing tasks to meet deadlines

• Skilled in problem-solving by identifying and resolving issues

• Experienced in coaching and teaching team members

• Proficient in team building and leading cohesive teams

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. you'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 81992.

Job Posting End Date

05/12/2024 , 11.59pm, (Melbourne Australia)